Returns and Refunds Policy
For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange, repair or offer a refund based upon the original payment method.
Refunds are only applicable if the product has been purchased directly from Milenco ltd. If you have purchased your product from another retailer then you will need to contact the retailer to arrange a refund.
Milenco Lifetime Warranty
We offer a Lifetime guarantee on our locks that covers normal use and the correct care.
This warranty covers the functional operation of the product and the mechanical integrity of the lock itself and is governed by fair and normal use.
Any user error, misuse, loss of keys, incorrect storage or usage environment may void this warranty.
When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us. We will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to us.